Specialist - Security FT

Casino and•Atlantic City, NJ

4d•Onsite

About The Position

This role is responsible for providing superior customer service, maintaining a positive attitude, and creating a welcoming atmosphere for guests. The position involves working in the Security and Fire Command center, handling communications, monitoring systems, and responding to emergencies. The Specialist will also conduct investigations, prepare reports, and ensure the proper functioning of safety systems. Additionally, the role requires performing general Security Officer duties and completing special assignments as needed. The work environment is diverse, fast-paced, and requires managing multiple projects and adapting to last-minute changes.

Requirements

Superior customer service skills
Ability to maintain an upbeat and positive attitude
Ability to build relationships
Ability to anticipate needs and provide fast, flawless service
Ability to resolve service breakdowns
Ability to promote programs and card membership
Ability to answer telephone and dispatch security officers
Ability to issue controlled keys, access badges and radios
Ability to monitor CCTV and digital alarm systems
Ability to issue emergency credentials
Ability to receive, log, and prioritize information from security officers
Ability to maintain constant communication with Supervisor Security
Ability to maintain mandated logs
Ability to prepare specified reports
Ability to assist security officers in preparation of statements
Ability to conduct fact-finding investigations
Ability to take statements and prepare reports
Ability to appear in court to give testimony
Ability to notify Supervisor Security or Shift Manager of relevant situations
Ability to evaluate patrons requiring first aid or C.P.R.
Ability to ensure fire alarm systems and elevator emergency alarms are in proper working order
Ability to acknowledge fire alarms, control alarm response, and dispatch security officers
Ability to monitor the Fire Command Room and its functions
Ability to participate in on-the-job training
Ability to communicate with the local Fire Department
Ability to observe safe operation of assigned elevators
Ability to acknowledge emergency reports and dispatch personnel
Ability to perform Security Officer’s duties as assigned
Ability to complete special assignments

Responsibilities

Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates guest’s wins.
Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service.
Checks for satisfaction and effectively resolves service breakdowns when they exist.
Promotes programs and card membership.
Provides a warm farewell and thanks guests for visiting.
Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.
Issues controlled keys, access badges and radios to security officers and other staff.
Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.
Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.
Keeps in constant communication with Supervisor Security.
Maintains mandated logs.
Prepares specified reports; assists security officers in preparation of statements.
Reviews, evaluations and corrects same.
Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.
Takes statements from individuals involved in security related activities and prepares reports detaining facts.
Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.
Notifies Supervisor Security or Shift Manager of any relevant situations or information.
Must be able to evaluate upon sight patrons requiring first aid or C.P.R.
Ensures that fire alarm systems and elevator emergency alarms are in proper working order.
Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.
Monitors the Fire Command Room and all its functions.
Participates in all on-the-job training functions relevant to the Fire Command Room.
Communicates with the local Fire Department.
Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.
Performs Security Officer’s duties as assigned.
Completes special assignments as requested.
Other duties as assigned.