Specialist - Security FT

Bally's Chicago•Atlantic City, NJ

4d•Onsite

About The Position

This role is for a full-time Security Specialist. The position involves a variety of responsibilities including customer service, security operations, and emergency response. The work environment is diverse, fast-paced, deadline-driven, and requires multi-project coordination, prioritizing, and flexibility to accommodate last-minute requests and changes.

Requirements

Must be able to evaluate upon sight patrons requiring first aid or C.P.R.

Nice To Haves

Superior customer service skills
Upbeat and positive attitude
Ability to create positive energy and sustain enthusiasm
Ability to create an atmosphere of luck and celebrate guest wins
Ability to greet guests warmly and build relationships
Ability to anticipate needs and provide fast, flawless service
Ability to check for satisfaction and resolve service breakdowns
Ability to promote programs and card membership
Ability to provide a warm farewell
Experience in Security and Fire Command
Telephone answering and dispatching skills
Experience issuing controlled keys, access badges, and radios
Experience monitoring CCTV and digital alarm systems
Experience issuing emergency credentials
Ability to receive, log, and prioritize information from security officers
Ability to maintain constant communication with Supervisor Security
Ability to maintain mandated logs
Report preparation skills
Assistance in preparation of statements
Review, evaluation, and correction of reports
Fact-finding investigation skills
Ability to track physically, interview witnesses, collect evidence, and preserve crime scenes
Ability to take statements and prepare reports
Willingness to appear in court for testimony
Ability to notify Supervisor Security or Shift Manager of relevant situations
Ability to ensure fire alarm systems and elevator emergency alarms are in proper working order
Ability to acknowledge fire alarms, control alarm response, and dispatch security officers
Experience monitoring Fire Command Room functions
Willingness to participate in on-the-job training for Fire Command Room
Ability to communicate with the local Fire Department
Ability to observe safe operation of elevators and respond to emergencies/failures/vandalism/unusual occurrences
Ability to dispatch appropriate security and/or repair personnel
Willingness to perform Security Officer’s duties as assigned
Willingness to complete special assignments as requested

Responsibilities

Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates guest’s wins.
Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service.
Checks for satisfaction and effectively resolves service breakdowns when they exist.
Promotes programs and card membership.
Provides a warm farewell and thanks guests for visiting.
Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.
Issues controlled keys, access badges and radios to security officers and other staff.
Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.
Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.
Keeps in constant communication with Supervisor Security.
Maintains mandated logs.
Prepares specified reports; assists security officers in preparation of statements.
Reviews, evaluations and corrects same.
Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.
Takes statements from individuals involved in security related activities and prepares reports detaining facts.
Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.
Notifies Supervisor Security or Shift Manager of any relevant situations or information.
Must be able to evaluate upon sight patrons requiring first aid or C.P.R.
Ensures that fire alarm systems and elevator emergency alarms are in proper working order.
Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.
Monitors the Fire Command Room and all its functions.
Participates in all on-the-job training functions relevant to the Fire Command Room.
Communicates with the local Fire Department.
Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.
Performs Security Officer’s duties as assigned.
Completes special assignments as requested.
Other duties as assigned.