Specialist, Security

Walmart • Bentonville, AR

2d • Onsite

About The Position

As a Crisis Specialist, you will serve on the front lines of incident monitoring and operational support across the enterprise, receiving, triaging, documenting, and communicating critical incidents that may impact associates, customers, or operations. This is a phone-intensive role, regularly handling inbound and outbound calls to gather details, coordinate response, and ensure timely escalation. In this fast-paced, 24/7/365 environment, calm decision-making, strong communication, and attention to detail are essential as you partner with stakeholders across business units to maintain accurate information flow during evolving situations, from infrastructure disruptions and severe weather to safety and security events. The Crisis Support team serves as the central coordination point within the Global Security Operations Center (GSOC), monitoring incidents that impact stores, clubs, supply chain facilities, campuses, and field operations. We are a collaborative team that values accountability, adaptability, professionalism, and customer service. Team members are expected to think critically, communicate clearly under pressure, and support one another to maintain enterprise-wide operational awareness. This is an in-office role that supports 24/7/365 coverage and is a great fit for individuals who thrive in dynamic environments and want their work to directly support people, operations, and business continuity.

Requirements

• Successful completion of all core components of the Physical Security Specialist Training Academy within 90 days of hire.
• Successful completion of any new core components (or re-certification requirements) of the Physical Security Specialist Training Academy during employment.
• 1 years’ experience in security, law enforcement, military, emergency services, or related area.

Nice To Haves

• experience in 911 dispatch/call-taking, call center operations, receptionist, law enforcement, or related field.
• Excellent communication skills with the ability to convey complex information clearly and professionally.
• Demonstrated capability to collaborate effectively with internal teams and business partners.
• Proven experience in incident management and triage.
• Analytics - Big Data, Data Analysis and Insights, Microsoft Office

Responsibilities

• Monitor and intake daily incidents reported by facilities; communicate critical information to stakeholders in a timely and accurate manner.
• Maintain and uphold department standards for response metrics and customer service level expectations.
• Model compliance with company policies and procedures, upholding Walmart’s standards of ethics and integrity.
• Support the implementation of business solutions through continuous feedback, testing, and adherence to quality assurance processes.

Benefits

• medical, vision and dental coverage.
• 401(k), stock purchase and company-paid life insurance.
• PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed