Specialist- Sales Ops

EssilorLuxottica Group•Lake Forest, CA

2d•$70,304 - $90,075•Onsite

About The Position

The Sales Operation Specialist supports designated account managers in driving sales through flawless execution of Order to Delivery process, assortment and order management as well as participating in key customer meetings. In delivering on the above the Sales Operations Specialist will manage external communication with client and internal communication with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.

Requirements

Bachelor’s degree
3+ years of experience in sales, or sales support role, with experience interfacing directly with customers
Knowledge of the US retail climate, particularly the eyewear industry
Strong customer focus
Organized and analytical
Excellent communication skills, both verbal and written
Ability to work efficiently in a fast-paced environment
Strong PC skills, including Excel, Word and PowerPoint
Strong time management skills
Ability to work independently
Attention to detail and accuracy
Innovative thinking
Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
Places a high priority on responsiveness

Nice To Haves

Past experience with retail or buying
SAP knowledge preferred
Supply knowledge and EDI is a plus
Microsoft Access experience a plus

Responsibilities

Supports account managers in the achievement of annual invoiced sales performances to drive sales for designated accounts.
Tracks and maximizes Order to Delivery key performance indicators and establishes ad-hoc dashboards to share with internal stakeholders.
Coordinates and perform tasks related to order management, ensuring quick turnaround including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating assortment manager tool, etc.
Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
Develops strong relationships externally with the assigned customers, with a focus on providing excellent service and diffuse the Luxottica Best practice.
Acts as the project manager on NPI activities as bridge between sales, product, marketing and supply chain.
Tracks past and future orders, updates the account managers, customers and business planners. Identifies opportunities and makes recommendations.
Attends and assists at customer meetings at designated Luxottica Corporate Headquarters locations and/or customer.
Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company (locally in Atlanta) across the different customers to identify opportunities.
Provides timely and clear communication to customer inquiries via email and/or phone.
Attends designated Trade Shows as pertains to Customer and Business needs.
Support training for internal business groups and partners regarding channel specific business practices and product distribution segments.