Specialist Sales Ops ET & Sales Support
About The Position
This is an entry to developing individual contributor role that works under close supervision. The Specialist Sales Ops ET & Sales Support will support critical billing, contract, pricing, and revenue-related processes that enable sales execution within the Spine business. This role contributes to operational excellence by ensuring accurate and compliant transaction processing, resolving billing and contract issues, supporting sales systems, and partnering with cross-functional stakeholders to accelerate revenue recognition and customer satisfaction. The Sales Support Team serves as a critical partner to the Spine Sales Organization by supporting contract administration, pricing, billing, and revenue-related processes. The team collaborates across multiple functions to ensure accurate, timely, and compliant execution of sales transactions while continuously improving operational effectiveness and the customer experience.
Requirements
- A minimum of a bachelor's degree required.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook.
- Strong written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization.
- Ability to work independently while partnering effectively with cross-functional teams and external customers.
- Experience working with data, performing basic analysis, and using Excel to support business decisions.
- Strong organizational skills with the ability to manage multiple priorities and complete projects within established timelines.
- Ability to analyze business processes and identify opportunities for operational improvements and efficiencies.
- Strong attention to detail and commitment to data accuracy and quality.
- Customer-focused mindset with strong problem-solving and issue-resolution skills.
Nice To Haves
- Working knowledge of the medical device industry, including customer contracting, pricing, and revenue-related processes.
- Experience working with cross-functional teams such as Contract Management, Offer Development, Sales, Customer Service, Finance, Supply Chain, or Marketing.
- Experience with Salesforce or other CRM platforms.
- Experience supporting billing, invoicing, contract administration, or sales support processes.
- Prior experience in the Spine medical device business.
- Experience in analytics, operations, customer support, or commercial support roles.
- Demonstrated continuous improvement mindset with experience identifying and implementing process enhancements.
- Ability to adapt to changing business priorities and navigate ambiguity in a fast-paced environment.
Responsibilities
- Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with internal policies, contract requirements, and business procedures.
- Act as the primary liaison between Deal Desk, Contract Management, Offer Development partners, and the Field Sales Organization (FSO) to facilitate agreement execution.
- Manage contract, pricing, billing, and revenue-related requests supporting Spine sales execution and customer needs.
- Investigate and resolve pricing, billing, invoicing, and revenue discrepancies across multiple business systems.
- Partner with Sales, Customer Service, Account Management, Contract Management, and other cross-functional teams to ensure timely issue resolution and operational excellence.
- Maintain data quality and support reporting activities that drive business decision-making and process visibility.
- Identify process improvement opportunities and support initiatives that enhance operational efficiency and customer experience.
- Support sales support platforms through system administration, user access management, and operational support activities.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
- Consolidated retirement plan (pension)
- Savings plan (401(k))
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
