Specialist - Sales and Customer Service

Schaeffler • Fort Mill, SC, SC

6d

About The Position

Schaeffler is a dynamic global technology company with a long history of private ownership and an entrepreneurial spirit. As a partner to major automobile manufacturers, as well as key players in the aerospace and industrial sectors, Schaeffler offers significant development opportunities. This role serves as the main point of contact for key accounts, focusing on building and maintaining strong customer relationships, addressing inquiries, processing orders, and coordinating with various internal departments to meet customer requirements.

Requirements

• Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree
• Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment
• Strong interpersonal and communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Knowledge of the manufacturing industry and supply chain processes is a plus.
• Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Powerpoint), with the ability to read and analyze reports
• External applicants must be authorized to work in the US without employment visa or other sponsorship

Nice To Haves

• Bachelor's Degree
• Five (5) or more years Customer Service experience in an industrial product distribution or manufacturing environment
• Proficiency in SAP ERP software
• Working knowledge of Salesforce Service Console software

Responsibilities

• Serve as the main point of contact for key accounts, building and maintaining strong customer relationships
• Address and resolve customer inquiries, complaints, and issues promptly and effectively, ensuring customer satisfaction
• Process orders from key accounts, ensuring accuracy and timely delivery
• Coordinate with leadership, demand processing, pricing, production, logistics, transportation, sales, and other departments to fulfill customer requirements
• Provide regular updates to key accounts regarding order status, product availability, and any changes that may affect their orders. Communicate proactively to manage customer expectations
• Identify and resolve potential issues, working with internal teams to develop solutions that meet customer needs
• Prepare and present regular reports on key account activities, performance metrics, and customer feedback to management
• Collect and analyze customer feedback to identify opportunities for improvement in products, services, and processes. Work with relevant departments to implement improvements
• Develop an understanding of key accounts' businesses, their expectations, needs, and how our products and services can best support their goals
• Ensure accurate and up-to-date records of all interactions with key accounts, including inquiries, orders, and resolutions, using various systems and software applications, including customer portals.
• Demonstrate proficiency in basic product nomenclature to support effective communication and accurate customer service.

Benefits

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree