Customer Service Sales Specialist

JMS Technical Solutions•Rochester, NY

5d•$50,000 - $55,000•Onsite

About The Position

Our client, Rochester, NY, is seeking a Customer Service Sales Specialist to join their team! This is an on-site/full-time/direct hire position. Salary for this role based on experience: $50k-$55k. This role is a great match for anyone who enjoys helping people and has experience in customer service or sales. You will create unforgettable travel experiences and help make lasting memories for your clients.

Requirements

Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
Familiarity with products, membership structure, and Club service offerings
Strong sales skills with the ability to meet or exceed travel revenue and membership goals
Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data
Excellent verbal and written communication skills with the ability to build rapport quickly
Strong customer service skills with a focus on problem-solving and creating exceptional member experiences
Close attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.
Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment
Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence
Ability to navigate multiple computer systems and tools simultaneously
High degree of professionalism, integrity, and commitment to standards
Applicants must be authorized to work in the U.S.

Nice To Haves

Experience using travel booking platforms (e.g., GDS, vendor portals, online booking engines).

Responsibilities

Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, Group Travel, and travel insurance.
Make outbound calls expeditiously for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach.
Achieve all monthly travel sales revenue targets.
Prospect new business through outbound calling, networking, referrals, and social media.
Grow travel revenue through effective pipeline management and cross-selling travel products.
Be on the phone queue to answer any required travel inbound sales & service calls.
Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented.
Leverage all training resources to ensure proper Salesforce process completion.
Maintain accurate CRM data for member interactions and travel transactions.
Identify and correct CRM data errors to maintain accuracy.
Follow Salesforce workflows for reporting and forecasting accuracy.
Identify and resolve CRM issues such as duplicates or missing information.
Prevent, identify, and resolve booking errors and data inaccuracies.
Collaborate with internal teams to resolve system or workflow challenges.
Provide exceptional service supporting members prior, during, and after all travel experiences.
Assist members during travel disruptions and offer timely solutions.
Maintain a positive, professional, solutions-focused approach.
Be proactive to assist customers on the phone & in the branch.
Promote products and services using a member-first consultative approach.
Sell memberships to meet or exceed goals.
Manage membership leads in Salesforce with accurate documentation.
Be on the phone queue to answer any overflow membership calls.