Specialist, Resource Management

Bond Brand Loyalty • Toronto, ON

3d • CA$69,816 - CA$94,694 • Hybrid

About The Position

We are looking for a detail-oriented Specialist, Resource Management to join our operations team. In this role, you will support day-to-day workforce planning, capacity forecasting, operational process maintenance, and financial tracking for assigned teams. You will play a key role in ensuring accurate data, efficient scheduling, and compliance with established processes — enabling our teams to deliver projects smoothly and on time.

Requirements

• 3-5 years’ experience in resource management, operations coordination, or capacity planning.
• Strong analytical skills with proficiency in Excel, resource planning tools, or similar systems.
• Excellent attention to detail and organizational skills.
• Ability to work collaboratively and communicate effectively with multiple stakeholders.
• High ownership mindset with the ability to operate independently, manage ambiguity, and drive outcomes.
• Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders

Nice To Haves

• Understanding financial tracking and forecasting processes is an asset.

Responsibilities

• Manage workforce planning and utilization tracking for assigned teams.
• Prepare capacity forecasts using provided inputs and historical data.
• Monitor workloads and escalate risks or gaps to the Resource Manager or Director.
• Prepare quarterly resourcing data and reports for leadership review.
• Proactively adjust plans within approved parameters to ensure demand is met.
• Develop, document, and maintain standard operating procedures (SOPs) and operational plans.
• Participate in operational reviews, providing data and observations to support improvement initiatives.
• Ensure compliance with established processes, escalating exceptions when necessary.
• Track actual labour hours and costs in established systems.
• Prepare variance reports for review by Finance or Delivery leads.
• Enter and monitor contractor time and invoices.
• Support validation of project and resourcing forecasts by providing accurate data.

Benefits

• A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
• Retirement planning assistance with company matching.
• Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed