Senior Resource Management Specialist

Tenable•Columbia, MD

2d•Remote

About The Position

Tenable is the Exposure Management company, relied upon by over 40,000 organizations globally to understand and reduce cyber risk. Our global employees support a significant portion of the Fortune 500 and Global 2000, as well as large government agencies. We foster a culture of belonging, respect, and excellence, where employees collaborate to build and innovate best-in-class cybersecurity solutions. As part of the #OneTenable team, you will partner with talented and passionate individuals, with the support and resources needed to do meaningful work and exceed expectations.

Requirements

5 years of resource management or project management experience in the software solutions industry.
Proficiency in MS Office applications including Microsoft Excel.
Conflict-resolution and problem-solving skills.
Clear and concise communication in both written and verbal form.
Ability to be diplomatic or firm when necessary to drive business forward or obtain results.
Highly detail-oriented and able to work autonomously.
Ability to manage multiple tasks and tight deadlines with confidence and ease.
Ability to prioritize and organize workload across multiple groups.
Ability to work at a computer for an extended period of time.
Ability to participate in training sessions, presentations, and meetings, sometimes as the presenter.

Nice To Haves

Bachelor's degree is preferred. May substitute experience for education.
RMCP certification.
Salesforce/Certina experience a plus.

Responsibilities

Manage resourcing for all potential and assigned Professional Services and Education engagements.
Serve as the liaison among Services Account Managers and Delivery Managers for resourcing across all work.
Ensure project resourcing is managed for timely delivery.
Collaborate with Delivery and Portfolio teams to centralize resource management activities.
Obtain resources for Professional Services and Training engagements based on expertise and calendar availability.
Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Training engagements.
Manage and resolve resource booking conflicts.
Support the engagement lifecycle from booking to scheduling, delivery, and revenue recognition.
Participate in weekly resource meetings to identify resource requirements and facilitate resourcing issue resolution.
Build, maintain, and communicate resource forecasts.
Monitor day-to-day project activities and resourcing, identifying and addressing underutilization.
Manage the provision of virtual training courses.
Assist with managing and increasing utilization numbers on the Professional Services team.
Assist with managing subcontractor utilization and making business decisions for efficient delivery and effective subcontract use.
Identify areas for process or system improvements to increase RMO efficiency.
Participate in projects to develop and implement solutions that drive RMO efficiency.
Coordinate business development resource assignment.
Communicate project closure timelines and monitor progress during the final week of the month.
Ensure Resource Management month-end activities are complete to assist Operations.
Work efficiently within software applications like Microsoft Office Suite, Google Suite, NetSuite, Financial Force, and Salesforce.
Mentor and guide Resource Management Specialists in best practices, process, and key aspects of resource management.
Identify and manage potential engagements that should be subcontracted.
Ensure proper process is followed and engagements are closed out in a timely fashion.
Serve as a point of escalation for Resource Management Specialists.
May perform other duties as assigned.