Specialist-Registration I

IU Health•Indianapolis, IN

1d•Onsite

About The Position

At IU Health, the Ophthalmology team at Spring Mill is committed to delivering exceptional patient experiences through compassionate, efficient, and collaborative care. This team offers a welcoming environment where employees are supported through mentorship, training, and opportunities for growth. New team members will receive a blended onboarding experience, including virtual training and hands-on mentorship, designed to ensure a confident transition into the role. Success in this role involves becoming comfortable with check-in and check-out processes and learning additional department functions within the first 3 months, demonstrating proficiency in most job functions and supporting day-to-day operations with minimal assistance by 6 months, and becoming fully competent in all responsibilities, acting as a knowledgeable and dependable resource within the department by 12 months. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members, dedicated to challenging and meaningful work for the good of every patient, aspiring to excellence every day. Personal and professional growth is a top priority, with access to diverse opportunities for learning and development, such as advanced clinical training, leadership development, promotion opportunities, and cross-training.

Requirements

Ability to multitask and prioritize tasks based on urgency in a fast-paced environment
Strong interpersonal and communication skills with both patients and coworkers
Professional, patient-centered approach to customer service
Collaborative mindset and willingness to support team goals
High School Diploma or GED required
Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint

Nice To Haves

Medical office or healthcare registration experience preferred, but not required
Previous experience in a healthcare or medical office setting preferred
Ability to learn, understand, and retain medical coding concepts; familiarity with ICD-10 and CPT coding preferred
Ability to interpret insurance information accurately; knowledge of clinical practices and medical terminology preferred

Responsibilities

Facilitate smooth and efficient patient flow from arrival through departure in a professional and courteous manner
Perform patient check-in and check-out, ensuring accurate demographic and financial data
Manage Pools, Faxes, and the Bump List (patient rescheduling list)
Schedule appointments and gather appropriate medical and insurance information
Validate and enter charges accurately and collect required payments
Explain department and hospital policies, procedures, and charges to patients
Answer incoming calls and appropriately route patients and visitors
Collaborate closely with physicians, clinical staff, and other departments to support coordinated patient care