Specialist-Registration I

Indiana University Health System • Indianapolis, IN

11h • Onsite

About The Position

At IU Health, the Registration Specialist in the Ophthalmology Department at Spring Mill is crucial for delivering exceptional patient experiences through compassionate, efficient, and collaborative care. The team offers a welcoming environment with mentorship, training, and opportunities to grow within the organization. The role involves becoming comfortable with check-in/check-out processes and other department functions within 3 months, demonstrating proficiency in most functions by 6 months, and becoming fully competent and a dependable resource within 12 months.

Requirements

• Ability to multitask and prioritize tasks based on urgency in a fast-paced environment
• Strong interpersonal and communication skills with both patients and coworkers
• Professional, patient-centered approach to customer service
• Collaborative mindset and willingness to support team goals
• High School Diploma or GED required
• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint

Nice To Haves

• Previous experience in a healthcare or medical office setting preferred
• Ability to learn, understand, and retain medical coding concepts; familiarity with ICD-10 and CPT coding preferred
• Ability to interpret insurance information accurately; knowledge of clinical practices and medical terminology preferred

Responsibilities

• Facilitate smooth and efficient patient flow from arrival through departure in a professional and courteous manner
• Perform patient check-in and check-out, ensuring accurate demographic and financial data
• Manage Pools, Faxes, and the Bump List (patient rescheduling list)
• Schedule appointments and gather appropriate medical and insurance information
• Validate and enter charges accurately and collect required payments
• Explain department and hospital policies, procedures, and charges to patients
• Answer incoming calls and appropriately route patients and visitors
• Collaborate closely with physicians, clinical staff, and other departments to support coordinated patient care

Benefits

• Mentorship
• Training
• Opportunities to grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees