Specialist-Registration I

IU Health • Indianapolis, IN

5h • Onsite

About The Position

This position supports the GI/Hepatology and Medical Weight Loss clinics by
performing front‑office registration functions and ensuring a smooth patient
experience. The Registration Specialist plays a key role in check‑in,
pre‑registration, and insurance verification while collaborating closely with
clinical and administrative teams to support efficient clinic operations.

Requirements

• High School Diploma or GED required
• Strong computer skills and comfort learning new systems
• Ability to work effectively in a fast‑paced, high‑volume clinic environment
• Quick learner with strong attention to detail
• Professional, well‑spoken, and organized
• Flexible and adaptable to change
• Patient, kind, compassionate, and efficient
• Strong problem‑solving skills and willingness to assist others
• Ability to learn and retain medical coding concepts; knowledge of ICD‑10 and CPT coding preferred
• Ability to interpret insurance information; familiarity with clinical practices and medical terminology preferred
• Basic proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel

Nice To Haves

• Prior customer service experience preferred
• Relevant experience in a healthcare setting preferred

Responsibilities

• Provide excellent customer service to patients and visitors
• Check patients in accurately and efficiently
• Complete pre‑registration prior to scheduled visits
• Verify insurance coverage and work registration task queues
• Facilitate patient flow from point of entry through destination in a timely, accurate, and professional manner
• Obtain and verify demographic and financial information to ensure accurate records and optimal reimbursement
• Schedule appointments and interview patients for appropriate medical information
• Explain departmental and hospital charges, policies, and procedures
• Validate and enter charges into appropriate systems and collect required payments
• Answer incoming calls and assist with patient communication and scheduling inquiries

Benefits

• Training is provided for the EMR system and all job‑specific functions.
• There is also an opportunity to pursue Registration Certification (optional) for professional growth.
• You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED