Specialist-Registration I

IU Health • Indianapolis, IN

8d • Onsite

About The Position

The Registration Specialist plays a vital role in delivering a positive, supportive, and efficient check‑out experience for pediatric patients and their families. Working with children requires patience, warmth, and strong communication skills to help young patients feel safe and comfortable while ensuring caregivers receive clear and accurate information regarding follow‑up care.

This role supports smooth patient flow, reduces stress at the conclusion of visits, and reinforces a family‑centered care experience. By combining attention to detail with compassionate customer service, this position contributes to high patient satisfaction, clinic efficiency, and overall quality of care.

Requirements

• High School Diploma or GED required
• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Strong communication skills with the ability to remain calm and empathetic
• Attention to detail and ability to multitask in a busy pediatric environment
• Collaborative mindset and comfort working with both clinical and administrative teams

Nice To Haves

• Relevant experience in a healthcare setting preferred
• Experience using Cerner or other electronic health record (EHR) systems preferred
• Ability to learn and retain medical coding concepts; experience with ICD‑10 and CPT coding preferred
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred
• Basic proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel

Responsibilities

• Facilitate patient flow from check‑out through departure in a timely, accurate, and professional manner
• Verify and update patient demographic, insurance, and financial information
• Schedule follow‑up appointments and provide clear next‑step instructions to caregivers
• Interview patients/caregivers to obtain required medical or administrative information
• Explain hospital and departmental policies, billing, and charges
• Answer incoming calls and direct patients and families appropriately
• Collaborate with clinical, scheduling, billing, and front‑desk teams to ensure seamless care coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees