Specialist-Registration I

IU Health • Fishers, IN

1d • Onsite

About The Position

This role facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. The Specialist obtains required demographic and financial information to ensure accurate records, optimal reimbursement, and quality clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for appropriate medical information, explaining departmental and hospital policies, validating and entering charges into appropriate systems, collecting payments, and answering incoming calls while directing patients and visitors appropriately. Success in this position involves becoming proficient in Cerner, demonstrating effective patient communication, showing initiative, and adhering to policies and procedures within 3-6 months. Within 12 months, the Specialist is expected to be fully independent in all role responsibilities. Key competencies for this role include excellent communication skills, maintaining eye contact and a pleasant, professional tone, comfort interacting with challenging patients, and being adaptable and flexible in a fast-paced environment. The work environment is described as close-knit, positive, upbeat, team-oriented with strong communication, organized, professional, and one that enjoys having fun while maintaining high standards.

Requirements

• High School Diploma or GED required
• Ability to learn and retain medical coding
• Ability to interpret insurance information
• Basic proficiency in Microsoft Word, PowerPoint, and Excel

Nice To Haves

• Prior experience in a healthcare setting preferred
• Ability to learn and retain medical coding (ICD-10, CPT preferred)
• Knowledge of medical terminology and clinical practices preferred

Responsibilities

• Patient check-in and check-out
• Insurance verification
• Patient messaging
• Appointment scheduling
• Collaboration and communication with departmental staff
• Interviewing patients for appropriate medical information
• Explaining departmental and hospital policies
• Validating and entering charges into appropriate systems
• Collecting payments
• Answering incoming calls while directing patients and visitors appropriately

Benefits

• Advanced clinical training
• Leadership development
• Promotion opportunities
• Cross training development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees