Specialist-Registration I

IU Health•Carmel, IN

28d•Onsite

About The Position

This role facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. The position is responsible for obtaining and documenting accurate demographic, insurance, and financial information to support optimal reimbursement and clinical outcomes. Responsibilities include patient scheduling, front-desk operations, insurance processing, and collaboration with clinical and administrative teams.

Requirements

High School Diploma or GED required

Nice To Haves

Relevant experience in a healthcare setting
Ability to learn and retain medical coding (ICD-10, CPT preferred)
Understanding of insurance information and medical terminology
Knowledge of clinical practices preferred
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

Check in and check out patients
Distribute RightFax documents
Disburse patient letters through the patient portal
Answer the majority of pool messages
Schedule patient appointments
Utilize LUMA to confirm appointments
Independently manage all scheduling needs
Handle pool messages efficiently
Schedule patients at any location
Demonstrate confidence with insurance processing
Accurately document information in the patient chart
Patient interaction, check-in, and check-out
Insurance loading and verification
Managing pool messages and patient letters
Scheduling appointments
Collaborating with multiple departments, providers, nurses, and medical assistants
Answering incoming calls and directing patients and visitors appropriately