Specialist, Regional IT Field Services
Chipotle•99251 - Massachusetts Field Support, MA
•$28 - $36•Hybrid
About The Position
As the Specialist, Regional IT Field Services, you will plan and conduct on-site services, which include proactive and reactive maintenance and repair of restaurant Technology hardware and software. This individual will also be responsible for supporting New Restaurant Openings (NRO’s) with the installation of IT Systems.
Requirements
- A.A. in Computer Science or an equivalent in education and experience
- 2+ years of relevant work experience with IT support responsibilities
- Working knowledge of multi-unit restaurant hardware configurations and software applications and/or supporting or deploying Point of Sale systems preferred
- Experience effectively collaborating with other functions (e.g., executives, facilities, operations, and external partners)
- Experience working in a remote capacity
- Software, hardware, telephony and connectivity problem solving
- Strong customer service
- Strong organizational skills and ability to prioritize work to meet deadlines
- Strong written and verbal communication skills including documentation and communication of status to end users, vendors, and team members
- Ability to adapt to changes in the work environment, manage competing demands and change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events
- Ability to focus on objectives while being detail-oriented
- Ability to work independently
Nice To Haves
- ITIL, A+, CCNA certificates/licenses preferred
Responsibilities
- Plan and coordinate onsite visits to restaurants for proactive maintenance and reactive break-fix issues per established SLA
- Providing tier 1 & 2 IT hardware, software, telephony, and connectivity support to restaurants
- Support Asset Management process by tracking, reporting, and monitoring asset status as required; including tracking of equipment replacements and validating current state of assets via organizational asset intelligence tools
- Support projects including but not limited to rollouts and upgrades
- Installation of IT systems at new restaurants and remodels
Benefits
- medical, dental, and vision insurance
- 401k
- sick leave
- vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
