IT Field Services Technician

St. Josephs Medical Center•Houston, TX

1d•Hybrid

About The Position

The IT Field Services Specialist is responsible for providing on-site and remote technical support to end-users, troubleshooting hardware and software issues, installing and configuring IT equipment, and ensuring optimal system performance. This role requires strong technical skills, customer service excellence, and the ability to work independently in diverse environments.

Requirements

Associate's degree or higher in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years in IT support, field services, or a similar role.
Proficiency in Windows, macOS, and/or Linux environments.
Familiarity with Microsoft 365, Active Directory, and remote desktop tools.
Basic networking knowledge (TCP/IP, DHCP, DNS).
Printer, scanner, and peripheral troubleshooting.
Strong communication, time management, and problem-solving abilities.

Nice To Haves

CompTIA A+, Network+, Microsoft Certified, or equivalent certifications.

Responsibilities

Travel to client or internal locations to provide hardware, software, and network troubleshooting.
Set up desktops, laptops, printers, mobile devices, and network hardware (routers, switches, access points).
Basic installation and troubleshooting of Avaya phones.
Perform preventive maintenance, software updates, and system upgrades.
Identify, troubleshoot, and resolve hardware/software malfunctions.
Assist end-users with technical issues, provide training on systems and applications.
Assist in basic network troubleshooting, cabling, and connectivity issues.
Maintain accurate records of work performed, asset inventory, and service reports.
Work closely with the IT Service Desk, infrastructure teams, and vendors for escalations.
Follow company IT policies, data security guidelines, and compliance requirements.