Specialist Quality Complaints

QRC Group • Juncos, PR

4d

About The Position

We are seeking a Specialist Quality Complaints to lead and manage product complaint investigations, perform data analysis and trending of complaint information to detect signals proactively, and take appropriate actions promptly.

Requirements

• Doctorate, or a master's degree plus 2 years of directly related experience; bachelor's degree plus 4 years; associate degree plus 8 years; or high school diploma/GED plus 10 years.
• Experience in project management, root cause analysis, and CAPA determination.
• Quality mindset and deep compliance knowledge.
• Proficiency with Microsoft Office programs, including Excel and Outlook, and use of Teams.
• Fully bilingual in English and Spanish.

Responsibilities

• Lead and manage product complaint investigations.
• Perform data analysis and trending of complaint information to detect signals proactively.
• Take appropriate actions promptly.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed