Specialist - Quality Assurance - Healthcare/Collections

Everise • Washington, NV

1d

About The Position

The Specialist - Quality Assurance ensures calls adhere to quality guidelines established by the client and Everise. The role monitors associates’ transactions, scores the monitors, and provides personal coaching and feedback. It also supports quality standards through collaboration with supervisors and management, training, calibration sessions, and maintaining current project information.

Requirements

• At least 1 year of customer service and/or sales experience.
• High school diploma or equivalent.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Ability to work independently.
• Flexible schedule.
• Dependability in completing assignments and maintaining attendance.

Nice To Haves

• Call center experience is preferred.
• Some college is preferred.

Responsibilities

• Monitor and audit each assigned associate according to Everise and client requirements.
• Work with supervisors and management to ensure associates meet quality standards.
• Provide training to new hires and experienced associates as needed.
• Attend and contribute to internal and client calibration sessions.
• Keep training manuals and memos updated to remain knowledgeable about project information.
• Take calls on assigned engagement(s).
• Perform other duties and responsibilities assigned by company management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED