Specialist Quality Assurance - Non-Comp
About The Position
We are seeking a detail-oriented and customer-focused Quality Assurance Specialist to join our team. This role plays a critical part in the post-sales process, ensuring all documentation is accurate, compliant, and clearly understood by new owners. The ideal candidate has strong administrative capabilities, excellent communication skills, and a passion for delivering outstanding customer experiences. As part of the Quality Assurance team, you will engage directly with customers to review contracts, provide guidance, and support a seamless transition into ownership. This position requires strong problem-solving skills and the ability to collaborate cross-functionally with Sales and Hospitality teams.
Requirements
- High school Diploma/GED
- Strong customer service and interpersonal communication skills
- Administrative experience with high attention to detail
- Ability to manage multiple priorities and resolve complex customer issues
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- Basic technical proficiency and comfort using systems and tools
Nice To Haves
- Timeshare or vacation ownership sales experience
- Quality Assurance or compliance experience in a sales environment
- Experience using CRM platforms (e.g., Salesforce or similar)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Responsibilities
- Solidifies the new owner's sale by total contract review
- Ensures accurate signatures, notary and execution of purchase documents
- Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.
- Assists with the administrative duties of the QAM department.
- Maintains a high standard of customer service throughout the resort.
- Ensures new and current owners understand documents and ownership
- Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system
- Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)
- Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks
- Review document change bulletins from legal or Club information and ensures the department has the most recent materials
- Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)
Benefits
- Medical, Dental, and Vision insurance from Day One
- 401k plan with company match
- Life insurance
- Company stock purchase program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Discount travel programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
