Specialist Quality Assurance - Non-Comp

Hilton Grand Vacations • Las Vegas, NV

1d • Onsite

About The Position

There’s something truly outstanding about Hilton Grand Vacations. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

Requirements

• Must have a Nevada Timeshare license or Nevada Real Estate License
• Minimum 1 year of customer service experience
• Valid Notary License or the ability to acquire a license
• Proficiency (reading/writing/speaking) in English
• Flexibility to work a schedule including evenings, weekends, and holidays
• Strong ability to efficiently resolve complex customer service issues
• High school diploma/GED

Responsibilities

• Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
• Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
• Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
• Offer technical support and advice to owners regarding product features and associated services.

Benefits

• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED