Specialist-Product Quality & Safety

Staples • Framingham, MA

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About The Position

Join a collaborative and innovative team within the Merchandising division, Private Brands category, dedicated to delivering safe, compliant, and high-quality products across North America—including Canada. Our mission is to uphold the integrity of Staples Brand Group by integrating quality, safety, and compliance standards throughout every stage of the product lifecycle. The Specialist - Product Quality & Safety plays a pivotal role in supporting the end-to-end lifecycle of Staples Brand Group products. You will partner with internal and external stakeholders to ensure products consistently meet established quality standards, regulatory requirements, and exceed customer expectations. This position independently manages workstreams, proactively identifies risks, and drives solutions that protect our business and strengthen our brand reputation.

Requirements

• Bachelor’s degree in Engineering, Quality, Manufacturing, Supply Chain or a related field, or equivalent work experience.
• 3+ years of progressively responsible experience in product quality, product safety, compliance, or a related field.
• Demonstrated experience supporting product quality, safety, or compliance programs in manufacturing, retail, or consumer products.
• Experience using quality tools (e.g., root cause analysis, CAPA, defect tracking).
• Experience coordinating product testing, inspections, or validation activities.
• Basic knowledge of regulatory and compliance requirements relevant to consumer products.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).

Nice To Haves

• Experience analyzing product quality data (returns, defects, customer feedback) and identifying trends.
• Professional certifications such as ASQ CQE (Certified Quality Engineer)
• Experience with advanced problem-solving methodologies, tools, and best practices.
• Familiarity with continuous improvement initiatives and supplier accountability programs.
• Experience in the retail or consumer goods industry.

Responsibilities

• Collaborate with cross-functional teams—including Category Development, Engineering, Operations, Sourcing, Legal, Sustainability, and Risk Management—to integrate product quality, safety, and compliance requirements across the product lifecycle.
• Coordinate product testing, inspection, and validation activities to ensure adherence to internal standards and regulatory requirements.
• Support early-stage product development by participating in design reviews, risk assessments, and specification validation.
• Analyze product quality data, identify trends, and recommend mitigation actions to reduce defects, returns, and customer complaints.
• Conduct root cause analysis and assist in implementing corrective and preventive actions (CAPA).
• Maintain compliance documentation, certifications, and technical files; support regulatory reporting and assist with internal/external audits.
• Monitor evolving regulatory requirements and maintain compliance tracking tools to identify risks and ensure readiness.
• Lead or coordinate discrete project workstreams and contribute to continuous improvement initiatives enhancing product quality, safety, and supplier performance.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level