Specialist, Product Operations
About The Position
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Mastercard’s Security Solutions Organization (SSO) develops and delivers world-class risk, security, and fraud prevention products and services to Mastercard customers across the globe. Within SSO, the Fraud Reporting and Insights program powers data-driven decision-making and fraud prevention strategies and supports Fraud Prevention products and services across Mastercard and the Payment Ecosystem. Our products ingest fraud data, enriches insights, and activates those insights into actionable intelligence. We enable stakeholders in the payments ecosystem to detect risks, benchmark performance, and drive strategic fraud prevention across the ecosystem.
Requirements
- Relevant knowledge and experience with product management principals, product innovation and development.
- Self-motivated, problem solver who is results driven and has a proven track record of delivering success while operating within a team environment.
- Outstanding written/oral, collaborative, and organizational skills; comfortable engaging and interacting with all levels of management.
- Knowledge of data analytics with the ability to interpret and translate data into meaningful insights.
Nice To Haves
- Bachelor’s degree in business, computer science, or related field or requisite professional experience.
Responsibilities
- Assist with data pulls and development of reports/dashboards for internal stakeholders
- Own the Mastercard Cloud Based Payments billing process for monthly/quarterly global billing and regional sales programs
- Provide customer product support, including responses to inquiries, communications, and training for customers, regional product partners, and sales teams
- Contribute to the development of product strategies, roadmaps, documentation, and go-to-market requirements
- Drive data analytics; create, evaluate, track, manage, and communicate product success and shortcomings
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
