Product Support & Operations Specialist

C&F•Loveland, CO

7d•Hybrid

About The Position

C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced Analytics and Compliance. With a highly integrated team of 400+ experts, for over 20 years C&F has been delivering superior engineering and premium operations to Fortune 500 companies, primarily in the Life Science industry. This role is based in Warsaw/Remote.

Requirements

Experience working with international clients
Good communication skills in working with different stakeholders, including clients and internal technical teams
Basic understanding of IT, business systems, or product/application support processes
Ability to analyze issues, ask follow-up questions, identify root causes, and clearly describe problems
Strong organizational skills and the ability to manage many short, dynamic topics at the same time
A proactive, curious, and detail-oriented approach to problem solving
Very good command (C1) of Polish and English
Readiness to learn a complex product

Nice To Haves

Experience in customer service, product support, IT support, business support, or a similar role
Experience with Jira or similar ticketing systems
Openness to using AI or automation ideas to improve repetitive processes

Responsibilities

Managing product-related requests and support tickets through Jira, email, and internal communication channels
Understanding client needs and translating business requirements into actionable tasks for technical teams
Analyzing product issues, bugs, and configuration requests, ensuring proper documentation and follow-up
Coordinating, testing, and supporting configuration changes, product updates, and version upgrades, while ensuring effective communication with clients and smooth implementation of changes
Collaborating with clients and internal teams to ensure timely resolution of requests
Preparing release notes and maintaining product documentation
Monitoring support activities, preparing reports