Specialist, Product Management

Mastercard•Arlington, VA

8d•$95,000 - $158,000•Onsite

About The Position

The Mastercard Services global product team is seeking a Specialist to support the Mastercard Business Intelligence product. Mastercard Business Intelligence is at the heart of a business intelligence ecosystem built on market data and payment insights, helping customers across the globe make smarter decisions and stay competitive. This role is focused on product execution, coordination, and delivery support within a global team. You will work closely with Product, Engineering, and UX partners to help deliver product features and enhancements. You will contribute to roadmap execution, assist in managing dependencies, track progress, and support issue resolution to ensure timely delivery. The ideal candidate is customer-focused, detail-oriented, and eager to learn, with strong analytical and problem-solving skills. You are comfortable working in a collaborative environment and contributing to multiple workstreams.

Requirements

Demonstrated ability to contribute to product delivery and execution in a team environment
Ability to translate customer needs into clear product requirements with guidance
Experience working with cross-functional teams including engineering, UX, and business stakeholders
Strong communication skills with the ability to clearly convey ideas and updates
Detail-oriented with strong organizational skills and ability to manage multiple priorities
Comfortable working with data to inform decisions and track performance
Basic understanding of APIs, platform architecture, and integration patterns

Nice To Haves

Experience with data platforms, analytics products, or SaaS solutions is preferred
Familiarity with AI/ML, data pipelines, or analytics capabilities is a plus

Responsibilities

Build foundational understanding of the platform, integration patterns, and available organizational capabilities
Collaborate with product managers, engineers, and cross-functional partners to support delivery of product features and enhancements
Contribute to translating customer needs into product requirements and user stories
Support delivery execution by tracking progress, identifying issues, and escalating when needed
Understand regional considerations and support development of globally scalable solutions
Assist in managing multiple priorities and adapting to shifting goals
Collaborate effectively with a globally distributed team across time zones
Support prioritization discussions with cross-functional teams (engineering, account management, legal, etc.)
Assist in validating delivered functionality against product requirements
Contribute to improving the customer journey and overall product experience
Support product launches and monitor performance metrics such as adoption and usage
Help develop and refine product features, ensuring clarity of requirements for engineering teams
Gather and incorporate feedback from stakeholders and customers
Use data, research, and competitive analysis to support product decisions and backlog prioritization
Maintain product documentation to ensure clarity and accessibility across teams
Escalate issues appropriately and coordinate with cross-functional partners for resolution
Support post-launch reviews and contribute to continuous product improvement
Align with go-to-market activities and timelines
Track status and highlight risks within assigned product workstreams
Take ownership of assigned tasks and actively seek opportunities to grow and expand skills

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement