Specialist, Producer Compliance - Remote

Circular Materials • Toronto, ON

92d • CA$55,000 - CA$67,000 • Remote

About The Position

Reporting to the Senior Manager, Producer Compliance, the Specialist, Producer Compliance is responsible for the active daily management, data validation, and enforcement of Circular Materials’ compliance programs. This is a fast-paced, task-driven role focused on ensuring that registered manufacturers and brand owners ("Producers") meet their Extended Producer Responsibility (EPR) reporting and payment deadlines. The Specialist manages an active daily queue of ongoing casework. You will conduct direct phone and email outreach to late-reporting accounts, validate billing adjustment requests, and actively manage overdue profiles to maintain data integrity and program revenue across all environmental programs.

Requirements

• College diploma or Bachelor's degree in Business Administration, Commerce, Communications, Accounting, Environmental Studies, or a related field.
• 2 to 4 years of experience in accounts receivable enforcement, business operations, account coordination, or regulatory enforcement.
• Direct experience working within CRM platforms, SAP (S4/HANA), or proprietary data web portals is highly desirable.
• Intermediate to advanced proficiency in Microsoft Excel for data verification, pattern recognition, and tracking reporting discrepancies are highly preferred.
• Confident phone presence, resilience, and clear verbal negotiation skills to handle compliance-focused, high-stakes conversations with corporate stakeholders.
• High attention to detail and strong organizational skills.
• Demonstrated ability to balance independent work with collaborative teamwork in a dynamic, fast-paced environment.

Responsibilities

• Monitor, review, and resolve a daily queue of new and ongoing producer non-compliance cases and collections on outstanding reports.
• Lead direct phone and email communications to guide producers through late submissions, issue reminders, and resolve complex account issues.
• Manage escalated files overdue by 120+ days, establishing structured payment plans or prepping non-responsive files for regulatory body escalation.
• Review and validate producer data adjustment requests post-billing, securing executive approvals before executing system updates.
• Assemble documentation packages, validate internal metrics, and coordinate with external third-party auditors for producer-funded compliance audits.
• Partner with Customer Relations (CR) and Finance to track billing modifications and resolve late-reporting accounts.
• Walk corporate clients through the formal Dispute Resolution Policy framework to resolve disagreements regarding fees or reporting obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree