Specialist, Proactive Network Maintenance

Cogeco•Burlington, ON

8d•Hybrid

About The Position

Proactive Network Maintenance Specialist The Proactive Network Maintenance Specialist will oversee and implement proactive maintenance programs for the telecommunications network infrastructure. This role focuses on identifying, addressing, and preventing potential issues within the network to ensure optimal performance, reducing downtime, and extending the critical infrastructure lifecycle. The ideal candidate will have a strong background in telecommunications networks, leadership experience, and a proactive approach to problem-solving.

Requirements

Minimum of 5 years technical operations experience (HFC) within CATV, with a focus on progressive leadership and technical skills development
Minimum of 5 years HFC Network technician or HFC design (or other related experience)
Minimum of 2 years Project management experience for large scale technology deployments (or other related experience)
Advanced knowledge of HFC topology, troubleshooting and metrics which include MER, BER, and other advanced customer impacting parameters
Passive Optical Network experience, (RFOG, GPON, XGS etc.) with OSP topology and ability to identify metrics of success
Strong written and oral communication skills: ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
Extensive knowledge of MS Office products such as Word, Excel, PowerPoint, etc.
Working knowledge of Google platforms such as Google document sharing and Google Sheets
Ability to work remotely through video conference platforms such as Google Meets

Nice To Haves

Working knowledge of Big Query and data analytics preferred.
Experience with AI platforms with regards to application creation and coding preferred.
Bilingual (English/French) proficiency is desirable in some locations but not required.

Responsibilities

Design and oversee preventative maintenance programs to address potential vulnerabilities in the network infrastructure.
Work closely with engineering and operations teams to identify recurring issues and develop long-term solutions.
Work closely with HFC standards and design teams to ensure network evolution path success.
Work closely with Network Engineering & operations (NEO) teams to create processes and procedures for identification and prioritization of key network upgrade locations
Recommend improvements to network architecture and design based on preventative maintenance findings.
Analyze network performance data to identify patterns of degradation or failure.
Utilize predictive analytics to forecast potential network failures and intervene before they impact service.
Monitor KPIs related to network uptime, performance, and maintenance efficiency.
Work with third-party vendors and service providers to ensure that all maintenance activities are completed in a timely and cost-effective manner.
Collaborate with internal stakeholders, such as the engineering, IT, and customer service teams, to ensure seamless communication and coordination of maintenance activities.
Establish and enforce network maintenance protocols and procedures that comply with industry standards and regulatory requirements.
Identify risks associated with network components and develop plans to mitigate those risks.
Ensure documentation of all preventative maintenance activities and maintain accurate records of network assets.
Conduct regular assessments of the network to improve efficiency, reduce operational costs, and improve uptime.
Stay updated on the latest trends in network maintenance and technologies, and implement best practices.