Network Specialist

STATE CHARTERED CREDIT UNIONS IN FLORIDA•Tallahassee, FL

4d•Onsite

About The Position

Perform technical work installing, operating and maintaining local and wide area networks, computers, servers and VOIP Phone system. Manage help desk operations supporting network hardware and software tickets.

Requirements

One year to three years of similar or related experience.
A two year college degree or Completion of a specialized course of study at a business or trade school or Completion of a specialized and extensive in-house training or apprenticeship program.
Experience in PC usage and hardware/software support.
Microsoft Windows desktop and server experience required.
Ability to diagnose problems over a WAN in remote locations.
Must be able to install, troubleshoot, and support personal computers, servers, network and data communications software and hardware and be familiar with basic programming logic, processing concepts and terminology, and processing rigors.

Nice To Haves

Batch and workflow programming desirable.
PC "TCPIP" and Networking experience a plus.

Responsibilities

Install, support, and manage the hardware/software/network components; respond to and develop solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure.
Consult with computer operations management, supervisory staff, and various IT personnel to assure that IT standards for control, security, and recoverability are understood and followed; coordinate with other IT Technical Support staff to assure that appropriate IT computing standards are implemented and maintained; manage software upgrades to assure compliance with standards and control procedures.
Provide primary support of help desk functions associated with all network and IT issues.
Document nature of help desk tickets to help aid in development of procedures and/or training to enhance staff knowledge of efficient use of technical resources provided.
Participate in conversions and updates by: (a) communicating directly with users and servicers in gathering requirements information; (b) explaining technical requirements for files and data communications; and (c) coordinating on-site testing of data communication and software customization.
Execute tests of data communications procedures for links to members and data servers; develop and test interface file handling procedures for data moving between platforms, members, and media.
Collaborate with IT Network Systems staff to support the following computing components: (a) PC/LAN servers and workstations, (b) WAN communications links, (c) hot-site hardware/ software, and (d) office automation software; assists IT Programming Staff in on-site research of production problems and training of supervisory staff on new procedures/software.
Responsible for compliance with Credit Union policies including the Bank Secrecy Act and Customer Identification Program.
Perform other related duties as assigned.