Specialist, Point of Sale- 57th Street Flagship Boutique

Chanel • New York, NY

5d • Onsite

About The Position

We are looking for a Point of Sale (POS) Specialist who is passionate about providing the highest standards of service to enhance and support sales from a Point-of-Sale perspective within the Boutique. They will work to make the client experience more efficient through partnership with the Boutique to ensure that sales are processed accurately. This position plays a critical role in the daily maintenance of the point of sale. The POS Specialist will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed.

Requirements

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to handle cash and confidential client information responsibly.
• Experience with point-of-sale systems and digital client engagement tools preferred.
• Commitment to upholding CHANEL standards in all aspects of client interaction and merchandise handling.
• Ability to thrive in a team environment and work both independently and collaboratively.
• Understanding of, and passion for client experience.
• Moving with pace and energy while maintaining high attention to detail.
• Excellent communication skills, including the ability to interact with internal and external clients in a calm and professional manner.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Multi-tasking within projects in a dynamic, fast-paced boutique environment.
• Minimum 1 year of related experience, including prior experience at point of sale in a service industry.
• Able to operate the register and comfortable with point of sale technology.
• Able to lift 15 lbs., walk and/or stand for extended periods of time.
• Must have flexible schedule with the ability to work late nights, weekends and some holidays.
• Requires in-store presence to facilitate the opening and closing of the boutique.

Nice To Haves

• Foreign language skills are preferred but not required.

Responsibilities

• Deliver a seamless client experience by accurately and efficiently processing sales transactions.
• Interface with clients to explain store policies and transaction documentation as needed.
• Support and encourage client engagement with digital tools.
• Take full ownership of the cash wrap area, ensuring all packaging, materials, and supplies are fully stocked and organized.
• Support the opening and closing of registers, assist in handling cash and deposits, and coordinate the POS closing workflow.
• Oversee the check refund procedures and ensure compliance with company standards.
• Process receipts, refunds, and credits to customers with accuracy and professionalism.
• Bag, box, wrap, or gift wrap merchandise in accordance with CHANEL standards.
• Ensure accurate and complete client data capture during each transaction.
• Support responsibilities related to the point of sale and client service, contributing to a welcoming and efficient environment.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed