Assistant Manager, Experience - 57th Street Flagship Boutique

Chanel • New York, NY

5d • Onsite

About The Position

We are looking for an Assistant Manager, Experience who embodies the spirit of a brand ambassador and business leader, with a focus on delivering extraordinary, personalized experiences for our internal team and clients. Demonstrating empathy, emotional intelligence, and a commitment to CHANEL’s values, you will foster a culture of care, excellence, and generosity at every touchpoint. As a critical driver of Team performance and Client experience, you will coach and manage a diverse team of salespeople, championing collaboration, accountability, and continuous growth. You will work closely with the Boutique Leadership Team —imparting knowledge, encouraging curiosity, and supporting ongoing improvement in Boutique efficiency. The Assistant Manager fully owns and drives the performance of Sales Assistants, empowering them to deliver elevated client service and meaningful connection.

Requirements

• Minimum 3 years of related experience
• Ability to lift 15 lbs. , walk and/or stand for extended periods of time
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• The ability to thrive in a collaborative team environment, cultivating positivity and open communication
• A deep understanding of, and passion for, client experience and service excellence
• Excellent communication skills, modeling transparency and empathy
• A passion for the House of CHANEL—its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and a desire to learn and grow professionally within the world of CHANEL

Nice To Haves

• Foreign language skills are preferred but not required
• Bachelor’s degree (preferred)

Responsibilities

• By consistently spending time on the selling floor, coach and inspire the team to deliver elevated, personalized client experiences—anticipating needs and exceeding expectations
• Foster a safe, positive working environment, embracing diversity and inclusion, and create a culture of feedback, mutual respect, and teamwork
• Provide initial and ongoing training and development for all team members—including CHANEL savoir-faire, product details, and service excellence—nurturing curiosity, accountability, and a passion for learning
• Analyze Boutique and Team member KPIs, thoughtfully propose action plans, and empower team members to achieve their goals in alignment with CHANEL’s vision and values
• Collaborate closely with the Training and Learning Manager to build customized learning support for Fashion Advisors, promoting self-reflection and continuous personal growth
• Represent CHANEL in the market with humility and authenticity—developing the client base through community involvement, partnerships with local high-profile businesses, and participation in social and seasonal events
• Develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits ( inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree