Specialist-Physician Referral

Baptist•Jonesboro, AR

About The Position

The Specialist-Physician Referral role supports clinic front-office operations. The position greets patients, obtains and verifies patient and insurance information, secures referral information, medical reports, and diagnostic test results, and checks patients in and out. It schedules appointments and follow-up visits, collects patients’ financial obligations for services, pulls charts for upcoming appointments, and makes deposits for the previous day’s activity.

Requirements

Ability to make and file medical records according to filing procedures.
Ability to use a copier, fax machine, printer, computer, and telephone.
Ability to meet and greet numerous patients daily.

Nice To Haves

High school education is helpful; on-the-job training and knowledge of front-office protocols are noted.

Responsibilities

Greet and check in patients, verify patient information, insurance documents, and referrals, and enter changes into the computer.
Answer phones, schedule appointments and follow-up appointments, and take messages for physicians and clinic staff.
Sort and distribute mail daily.
Pull charts for next-day appointments and create charts for new patients.
File charts or patient information as needed and search for missing charts.
Enter data into the GPMS database as needed.
Provide backup support for other office positions, including insurance follow-ups and referrals.
Complete forms for the clinic and patients as needed.
Perform related responsibilities as required or assigned.
Check patients out and collect their financial obligations for services rendered.
Secure referral information, medical reports, and patient diagnostic test results.
Make deposits for the previous day’s activity.