Specialist, Payroll - Vantagen

Baker Tilly • Waco, TX

3d • $22 - $41 • Hybrid

About The Position

This role provides direct support and consulting to Baker Tilly's payroll clients. The Specialist is expected to have an in-depth understanding of payroll practices and laws to deliver excellent service and information. While managing client relationships independently, the Specialist will escalate issues to the Payroll Supervisor when necessary for prompt resolution. The position is mostly remote but requires team members to be located within 50 miles of a Baker Tilly office in Texas, Wisconsin, or Pennsylvania.

Requirements

• 0-1 years of payroll experience
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Nice To Haves

• Associate degree preferred
• Experience with ADP software platforms desirable

Responsibilities

• Provide direct support and consulting to payroll clients.
• Understand payroll in depth and maintain knowledge of payroll practices and laws.
• Independently manage client relationships.
• Escalate issues or challenges to the Payroll Supervisor for prompt resolution.
• Ensure client payroll information is accurate within their specific payroll system and resolve discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines.
• Update employee records, calculate/pay bonuses or severance, review accuracy of federal and state income tax calculations, and reconcile payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment.
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters.
• Maintain confidentiality of employee data.
• Accurately convey detailed information in both written and verbal format.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify new opportunities to expand services to clients.
• Act as an additional resource to the implementation team when needed.
• Interview clients to gain understanding of payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.
• Be a resource to new hires and/or less experienced staff regarding clients, software, payroll, and processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities and knowledge by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Benefits

• Genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree