Specialist, Payment Services

The J.M. Smucker Co. • Orrville, OH

2d • Hybrid

About The Position

Apply your customer service skills as a valued member of our Payment Services team. Gain hands‑on experience in payment processing, vendor support, and reporting while progressing toward your career goals. Serve as a trusted point of contact for employees and external vendors, resolving issues efficiently and delivering a high standard of service. This role supports end‑to‑end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing. It involves acting as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries. The specialist will also support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies. Maintaining accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement is key. The role requires staying current on departmental initiatives, policy updates, and system changes, processing invoices daily in third‑party systems with a high degree of accuracy, routing invoices for approval, and ensuring timely payment processing. Partnering with internal teams and suppliers to proactively resolve invoice issues, following up quickly on requests to ensure on‑time payments, maximize discounts, and prevent late fees, and responding to vendor inquiries regarding payment status are also part of the responsibilities. A strong understanding of the purchase‑to‑pay process at both a high level and transactional level is expected.

Requirements

• High School diploma
• Strong computer skills with a working knowledge of MS Suite and Oracle ERP solution
• Strong interpersonal, verbal and written communication skills
• Dedicated to delivering exceptional customer service
• Strong attention to detail with a high degree of accuracy
• Ability to prioritize and adjust to changing deadlines

Responsibilities

• Support end‑to‑end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
• Act as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
• Support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
• Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
• Stay current on departmental initiatives, policy updates, and system changes.
• Process invoices daily in third‑party systems with a high degree of accuracy.
• Route invoices for approval and ensure timely payment processing.
• Partner with internal teams and suppliers to proactively resolve invoice issues.
• Follow up quickly on requests to ensure on‑time payments, maximize discounts, and prevent late fees.
• Respond to vendor inquiries regarding payment status.
• Build a strong understanding of the purchase‑to‑pay process at both a high level and transactional level.

Benefits

• Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
• Competitive Total Rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees