Wire Services Payment Specialist (Temporary)

Seacoast Bank Careers•Miami, FL

1d•Onsite

About The Position

The Wire Services Payment Specialist is a temporary employment opportunity responsible for ensuring all wire activities are processed timely, accurately, efficiently, and in accordance with applicable regulations, with a focus on fraud identification. Key activities include processing incoming and outgoing wires, OFAC verification, Wire Returns, Drawdown Processing, Wire Transfer agreements, Wire research, Account Maintenance, Reg-E compliance, suspicious activity checks, Customer Callbacks, and reviewing Signature Authority limits. The specialist is expected to stay current with departmental training and adhere to all banking regulations and internal controls related to Wire processing, including compliance and legal requirements. The role involves supporting and performing duties assigned by the Wire Transfer Operations Team Lead and/or Manager, processing and verifying transfers from various channels (Treasury Online, telephone, branches via WITS, Wells Fargo, or Fedline Advantage), and reviewing/inputting outgoing transfers for Seacoast customers. Additional duties include performing customer account maintenance, conducting callback verifications for transaction authenticity, executing security functions, providing support for electronic wire products (password resets, enrollments, assistance), collaborating with clients and internal partners for proper documentation, reconciling fraud monitoring queues and OFAC inquiries, investigating suspicious claims, and analyzing activity to mitigate risk. The specialist also performs customer service functions and must adhere to Seacoast Bank’s Code of Conduct.

Requirements

High school diploma or equivalent

Nice To Haves

1-3 years of Retail banking or operational support experience in the banking industry.
Proficiency with Microsoft Office applications.
Wire Transfer Processing knowledge.
Intermediate knowledge of federal and state banking laws, rules, and regulations.

Responsibilities

Ensuring all aspects wire activities are processed timely, accurately, efficiently, and in accordance with applicable regulations with an eye toward identifying fraud.
Processing of incoming and outgoing wires, including OFAC verification, Wire Returns, Drawdown Processing, Wire Transfer agreements, Wire research, Account Maintenance, Reg-E, checking for suspicious information and activity, Customer Callbacks, and the review of the Signature Authority limits.
Staying current with departmental training, adhering to all banking regulations and internal controls pertaining to Wire processing, including knowledge and understanding of compliance and legal requirements.
Supports and performs duties assigned by the Wire Transfer Operations Team Lead and / or the Wire Transfer Operations Manager.
Processes and verifies incoming and outgoing wire transfers received through Treasury Online, recorded telephone line, or from the branches via WITS, Wells Fargo, or Fedline Advantage.
Review and input outgoing wire transfers including returns and drawdowns requested on behalf of Seacoast customers.
Performs Seacoast Customer account maintenance which includes, but is not limited to, transaction review/monitoring and documentation review.
Perform callback verification to confirm transaction details and authenticity of transaction.
Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers.
Provides support for all electronic wire products which may include resetting passwords, processing enrollments, and offering assistance to staff and customers with these products.
Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds.
Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud.
Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures.
Responsible for risk and fraud mitigation in relation to electronic services.
Analyzes suspicious activity and enforces actions to mitigate risk.
Performs customer service functions, including interacting with customers, and answering questions.
Adhere to Seacoast Bank’s Code of Conduct.