Payment Services Supervisor

Lowe's Companies, Inc.

4d•$52,700 - $88,100•Remote

About The Position

Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The Payment Services Supervisor will be responsible for overseeing the payment services team. The Payment Services Supervisor must possess excellent knowledge as this is a key “hands on leadership” position. The Payment Services Supervisor possess strong customer service skills, excellent working knowledge of cash applications, conflict resolution, work prioritization, coaching and training employees. Strong organizational skills required. A strong understanding and knowledge level that includes but not limited to, cash application, credit card transactions, bad debt write-off, refund check processing, tax adjustments, and accounts receivable. What you will do: Monitor and ensure daily processing of payments and postings to customer accounts, including payments made by Lockbox, ACH, Wire, Credit Card as well as other adjustments to customer accounts for credit/debits and account write-offs. Provide leadership to Cash Application Reps related to the research, resolution, and reduction of aged unapplied cash. Monitor/measures performance, including monthly metrics and provide reporting to leadership. Review a variety of reports, documents, dashboards to research problems are areas of success/opportunities. Develop, implement, and monitor standard operating procedures (SOPs) to ensure cost effective workflow. Investigate methods of improving the capabilities of systems and the organization through change structure, technology, or method, and provide recommendations. Create a continuous training program for associates to expand skillset. Conduct monthly 1:1s with associates for employee engagement, career development, coaching, and associate feedback. Communicate department and company policies. Oversee Bad Debt Write-offs, tax adjustments, rebates, and check requests. Process bank return items within SLA Maintain and ensure all key reports, journals and documents are accurately labeled, and stored for record retention. Service external/internal customers Participate in Bank Reconciliation with Accounting. Participate in process improvement projects and support other leadership directives as prescribed. Perform mid-year and annual reviews. Annually set goals with associates. Special projects as assigned.

Requirements

Minimum 3 years’ supervisory experience
Strong verbal and written communication skills
Ability to manage a heavy load in a fast-paced environment.
Microsoft Excel, Word, and PowerPoint proficiency required.
Must be able to work 8 AM – 5 PM schedule (overtime as needed)
Successful passing of pre-employment drug screen, background screen and driving record

Nice To Haves

Bachelor’s degree preferred, or equivalent combination of education, experience, and training.
Ability to manage a heavy load in a fast-paced environment.
Ability to perform data entry.
Ability to work independently and multi-task.

Responsibilities

Monitor and ensure daily processing of payments and postings to customer accounts, including payments made by Lockbox, ACH, Wire, Credit Card as well as other adjustments to customer accounts for credit/debits and account write-offs.
Provide leadership to Cash Application Reps related to the research, resolution, and reduction of aged unapplied cash.
Monitor/measures performance, including monthly metrics and provide reporting to leadership.
Review a variety of reports, documents, dashboards to research problems are areas of success/opportunities.
Develop, implement, and monitor standard operating procedures (SOPs) to ensure cost effective workflow.
Investigate methods of improving the capabilities of systems and the organization through change structure, technology, or method, and provide recommendations.
Create a continuous training program for associates to expand skillset.
Conduct monthly 1:1s with associates for employee engagement, career development, coaching, and associate feedback.
Communicate department and company policies.
Oversee Bad Debt Write-offs, tax adjustments, rebates, and check requests.
Process bank return items within SLA
Maintain and ensure all key reports, journals and documents are accurately labeled, and stored for record retention.
Service external/internal customers
Participate in Bank Reconciliation with Accounting.
Participate in process improvement projects and support other leadership directives as prescribed.
Perform mid-year and annual reviews.
Annually set goals with associates.
Special projects as assigned.