Specialist - Ops Deposit Servicing

Central Pacific Bank • Honolulu, HI

16h • $19 - $26 • Onsite

About The Position

This role provides back-office support for branches and departments, performing services related to deposit operations under the supervision of senior staff. The position requires a "Voyaging Spirit" and a "Positively Ohana" approach, emphasizing core competencies such as positive customer interactions, empowerment, ownership, active listening, effective communication, action and solution orientation, and thoroughness.

Requirements

• High School Diploma or GED equivalency required.
• Specialist I: 1+ years of banking operation experience, including knowledge of bank products, services and documentation.
• Specialist II: 2+ years of banking operation experience, including knowledge of bank products, services and documentation.
• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work-related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers.
• Must be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
• Must be able to adapt to different work environments as needed to perform the job.

Responsibilities

• Perform day-to-day back-office operations, including deposit product maintenance, monetary processing, return items, compliance-related items, lockbox, micrographics, legal processing, and ACH processing.
• Research and resolve back-office operational problems with minimal assistance.
• Monitor and coordinate all processes related to deposit operations processing.
• Communicate and follow up with department-related initiatives as directed by supervisors and/or managers.
• Assist with resolving internal and external customer problems and complaints with the highest quality of customer service.
• Maintain individual KPI logs.
• Provide input on procedure updates as required.
• Research and resolve deposit operations issues.
• Ensure knowledge of compliance with state and federal laws, rules, and regulations, and the bank’s policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED