Specialist Operations - Supply Chain Management

Mayo Clinic•Rochester, MN

4d•Hybrid

About The Position

The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies. The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses. The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution. Additional job-related duties may be assigned by leadership as needed.

Requirements

High level of customer service required.
Must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Responsibilities

Facilitate essential communication and coordination with both suppliers and internal stakeholders.
Resolve issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.
Manage a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources.
Act as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed.
Assist SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance.
Recognize when policy or procedural violations have occurred and analyze situations to determine the most appropriate course of action for resolution.