Operations Specialist - Supply Chain Management

Mayo Clinic•Rochester, MN

4d•Hybrid

About The Position

The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies. The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses. The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution. This position is focused on core procurement activities, including—but not limited to—reviewing and processing a high volume of purchase orders to ensure the accurate and timely delivery of supplies, equipment, and services across all facilities. The role involves researching and resolving transactional discrepancies, investigating aging items identified in various reports, and collaborating closely with internal departments and suppliers to resolve issues promptly and effectively. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role. Additional job-related duties may be assigned by leadership as needed.

Requirements

High level of customer service required.
Attention to detail.
Strong organizational skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Facilitate essential communication and coordination with suppliers and internal stakeholders.
Resolve issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.
Manage a high volume of inbound communications via phone, tickets, and email.
Provide timely, professional, and solution-oriented responses to inquiries.
Act as a primary contact for triaging SCM-related inquiries and issues.
Escalate and coordinate with appropriate personnel as needed.
Assist SCM leadership in training new and existing staff.
Recognize policy or procedural violations and analyze situations for resolution.
Review and process a high volume of purchase orders.
Ensure accurate and timely delivery of supplies, equipment, and services.
Research and resolve transactional discrepancies.
Investigate aging items identified in various reports.
Collaborate with internal departments and suppliers to resolve issues.