Specialist, Operations Excellence

McDonald's Corporation•Oak Brook, IL

8d•$69,679 - $87,099

About The Position

McDonald’s has an exciting opportunity for a Specialist, Operations Excellence (Performance Management). This role is responsible for managing GBS Finance service performance by acting as the primary point of contact for segment leads and corporate finance teams, monitoring KPIs, and resolving issues. This high-impact role positions you at the center of enterprise transformation, where you'll shape foundational service management operations, orchestrate governance execution, lead demand intake and assessment processes, and manage the end-to-end change control process.

Requirements

Bachelor's degree required.
Strong communication skills, both written and verbal.
Demonstrated experience in supporting governance frameworks, intake and prioritization processes, risk strategies, or customer experience operations.
Strong, professional interpersonal and communications skills, both verbal and written.
Highly organized, proactive, and adaptable, with the capability to manage multiple priorities in fast-paced, ambiguous environment.
Leadership presence with demonstrated success managing stakeholder expectations, guiding governance forums, or facilitating service review discussions.

Responsibilities

Coordinate governance forums and decision-making processes, driving accountability for service performance across stakeholder groups.
Lead feedback collection and action planning cycles, converting insights into measurable performance enhancements.
Monitor and report on key performance indicators (KPIs), analyze trends, and implement improvement plans to optimize service delivery.
Prepare and present functional performance reviews, synthesizing data-driven insights and recommending actions to leadership.
Support risk assessment and continuity planning, ensuring operational resilience and minimal impact on performance during disruptions.
Oversee capability-building programs for GBS staff, ensuring training and coaching reinforce performance management principles.
Supporting vendor contracts to ensure alignment with Global Finance priorities and expectations.
Support large vendor contracts to ensure alignment with Global Finance priorities and expectations.