Specialist, Operations Enablement Reporting (Questbank)

Questrade Financial Group•Toronto, ON

19h•Hybrid

About The Position

Questrade Financial Group (QFG) is a diverse financial services organization that leverages cutting-edge technology and AI-driven innovation to enhance financial success for Canadians. The Specialist, Operations Enablement Reporting plays a crucial role in Questbank’s data modernization strategy, focusing on building and maintaining a unified data source for operational data. This role involves transitioning manual reporting to automated workflows, ensuring data accuracy, timeliness, and accessibility. The Specialist will work in the "engine room" of reporting, cleaning data, creating dashboards, and monitoring the health of the reporting ecosystem for Operations Managers.

Requirements

University Degree in a quantitative field (Business, Finance, Computer Science, Data Analytics, or Engineering).
Approximately 2 to 4 years of experience in data analytics or reporting.
Proficiency in PowerBI, Google Looker, and Microsoft Excel.
A strong ability to create clean, intuitive reports that communicate information clearly and without clutter.
Ability to work with "messy" data, applying the logic required to clean and normalize it for reporting purposes.
Ability to explain technical data nuances to non-technical stakeholders and internal partners.
A proactive professional who enjoys improving existing systems and building more efficient reporting tools.

Nice To Haves

Experience or familiarity with Databricks and Collibra is a significant asset.

Responsibilities

Support the consolidation of disparate data sources into a unified architecture; work to eliminate "data silos" by ensuring data cleanliness and consistency across all operational reports.
Build and update automated dashboards using PowerBI, Google Looker, and Databricks to track loan processing times, underwriting productivity, and vendor SLAs.
Produce regular, high-quality visual reports that translate raw data into actionable insights for Operations Managers and team leads.
Assist in the tracking of Key Risk Indicators (KRIs) to flag potential fraud and ensure operational adherence to regulatory requirements.
Identify manual data pulls that are ripe for automation; actively contribute to the long-term goal of achieving 100% automated reporting workflows.
Work closely with the Senior Specialist on large-scale initiatives, providing technical support and ensuring the integrity of the data governance framework.