Senior Specialist, Operations Enablement Reporting (Questbank)

Questrade Financial Group•Toronto, ON

21h•Hybrid

About The Position

Questrade Financial Group (QFG) is a diverse financial services organization that leverages cutting-edge technology and AI to enhance financial success and security for Canadians. They are seeking a Senior Specialist, Operations Enablement Reporting to modernize Questbank’s operational data landscape. This role involves transforming fragmented data into a unified, actionable source of truth for leadership, automating reporting processes, and revamping data management and governance frameworks. The ideal candidate will possess a blend of technical architecture, creative visualization, and strategic influence skills, acting as a mentor and driving change management within a hybrid, inclusive workplace.

Requirements

A University Degree in a quantitative field such as Business, Finance, Computer Science, Data Analytics, or Engineering.
Approximately 4 to 7 years of progressive experience in data analytics, reporting, or operations enablement.
Expert proficiency in PowerBI, Google Looker, and Microsoft Excel.
A proven "eye" for design. The ability to create clean, intuitive, and aesthetically pleasing reports that highlight the most critical information without clutter.
Comfortable working with "messy" data and building the logic required to clean, normalize, and scale it for enterprise-level reporting.
The ability to "speak both languages"—translating technical data nuances for non-technical stakeholders and executive leadership.
A "hungry" professional who thrives in ambiguity and prefers building new systems over maintaining existing ones.
Ability to look at a spreadsheet and immediately see the "story" or the operational bottleneck that needs fixing.

Nice To Haves

Professional certifications in Data Visualization (PowerBI/Looker) or Data Engineering are highly valued.
Experience with Databricks for data processing and Collibra for data governance is highly preferred.

Responsibilities

Partner with the Data Governance and Operations Transformation teams to identify and consolidate disparate data sources into a unified, reliable reporting architecture; eliminate "data silos" to establish a single source of truth across the bank.
Design, build, and maintain high-fidelity, automated dashboards using PowerBI, Google Looker, and Databricks to track key operational metrics (e.g., loan processing times, underwriting productivity, and regulatory/vendor SLAs).
Translate complex raw data into engaging, "board-ready" visual reports that simplify intricate trends for executive consumption and rapid decision-making.
Develop and monitor Key Risk Indicators (KRIs) in collaboration with Risk functions to flag instances of fraud and ensure strict adherence to regulatory compliance.
Conduct deep-dive analysis into current manual data pulls to identify automation opportunities; relentlessly pursue the "long-term goal" of 100% automated reporting workflows.
Act as a functional lead by project managing large-scale reporting initiatives and providing technical mentorship and guidance to the Specialist, Operations Enablement Reporting.