Specialist, Operational Performance Intelligence

LUMA Energy•Río Piedras, PR

About The Position

Analyzes operational processes, systems, data, KPIs, and metrics to identify trends, performance gaps, and improvement opportunities that support operational excellence and departmental initiatives. Uses established analytical tools and techniques and researches industry trends and best practices to generate insights for decision-making and future enhancements. Recommends process improvements to increase efficiency, strengthen performance, and integrate emerging technologies where applicable. Coordinates with stakeholders to gather and document operational requirements, and prepares workshops, meetings, and presentations to capture requirements, manage expectations, and communicate results, tools, and process updates. Supports the development, enhancement, and implementation of tracking, reporting, and automation systems, maintaining proficiency in tools such as Storms, OMS, and Dispatcher. Helps define project scope, objectives, deliverables, and timelines, collaborating with IT, operations, and finance teams to support successful outcomes. Follows company policies and standards and applicable laws and regulations, and participates in storm restoration tasks and assigned drills. Performs other aligned tasks in support of team goals and operational flexibility. The role requires a bachelor's degree in Business Administration, Computer Science, Engineering, or a related field, with specified experience substitutions available for associate-degree and high-school/GED candidates. Five years of experience with relevant functional responsibilities and data collection, analysis, and interpretation are required. The position requires a valid driver's license and 10% travel. Physical demands include frequent stationary work, seldom pushing/pulling/reaching, kneeling, grabbing, and bending, and lifting or carrying 0–15 pounds. Working conditions include seldom exposure to wet or humid conditions and loud noise; the listed other hazardous conditions are never encountered.

Requirements

Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field, or an allowed experience substitution.
Five years of experience with functional role responsibilities and data collection, analysis, and interpretation.
Experience working with documents, policies, and SOP creation and implementation.
Experience leading or collaborating on projects.
Experience serving as a matter expert and asset resource to support internal and external clients.
Ability to gather, interpret, and analyze complex data using SQL, Excel, and BI tools, and apply strategic thinking to diagnose issues and develop practical solutions.
Attention to detail; ability to prioritize tasks, meet deadlines in fast-paced environments, and adapt to shifting priorities with minimal supervision.
Expert proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, Visio, Power Apps, and Power BI.
Ability to understand project influences and requirements from other LUMA departments and adapt work accordingly.
Strong written and verbal communication in Spanish and English; ability to engage and influence stakeholders effectively.
Ability to work independently and collaboratively while exercising discretion and confidentiality.
Valid driver’s license.
Ability to travel 10%.
Associate’s degree in Business Administration, Computer Science, Engineering, or a related field may substitute for the required education when accompanied by at least 8 years of experience performing similar functions and at least 3 years in a previous Specialist role.
High school diploma or equivalent (GED) may substitute for the required education when accompanied by at least 10 years of experience performing similar functions and at least 5 years in a previous Specialist role.

Nice To Haves

Prior utility, construction, or public sector experience.
Knowledge of industry-specific regulations, compliance requirements, and emerging trends related to business analysis.

Responsibilities

Evaluate operational processes, systems, KPIs, and metrics to identify trends, performance gaps, and opportunities for improvement.
Analyze operational data using established tools and techniques, and research industry trends and best practices to inform decision-making and future enhancements.
Recommend targeted process and practice improvements to increase efficiency, strengthen performance, and integrate emerging technologies where applicable.
Coordinate with stakeholders to gather and document operational requirements, ensuring alignment with goals and clear communication.
Prepare and coordinate workshops, meetings, and presentations to capture requirements, manage expectations, and communicate results, tools, and process updates.
Support development, enhancement, and implementation of tracking, reporting, and automation systems.
Maintain proficiency in operational management tools such as Storms, OMS, and Dispatcher.
Support project execution by helping define scope, objectives, deliverables, and timelines.
Collaborate with IT, operations, finance, and other cross-functional teams to support successful project outcomes.
Follow company policies, procedures, standards, applicable laws, and industry regulations.
Participate in storm restoration tasks and assigned drills to contribute to safe and reliable service recovery.
Perform additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.