Program Management, Operational Performance

Plug Technologies Inc•Los Angeles, CA

2d•$135,000 - $159,000•Onsite

About The Position

Plug is hiring for its Operations team, which runs its used-electric-vehicle marketplace across payments, listings, logistics, and commercial intake. The role provides a strategic layer for Operations: giving leadership a clear view of performance and its causes, then turning that insight into action. The position owns Operations KPIs, leads strategic operational projects—including bringing more of the transaction lifecycle and operational infrastructure in-house—and serves as a flexible resource for urgent or ambiguous business needs. The successful candidate will work closely with the business and its executive and functional leaders. They will synthesize data into clear narratives, drive decisions, and implement the work needed to execute those decisions. The role partners across Operations, Finance, and Product, leads the Operations weekly business review (WBR), and helps keep metrics and operating practices relevant as the company grows. This is a full-time, salaried, exempt, in-person role based in Sawtelle, between Santa Monica and West Los Angeles. Relocation assistance and sponsorship are not available. Plug describes itself as a marketplace for used electric vehicles, founded in 2023 by former Tesla executives. It reports facilitating $150 million in EV sales and raising a $20 million Series A led by Lightspeed Venture Partners.

Requirements

At least 7 years of experience in operations or strategy.
Recently completed MBA or equivalent practical experience.
Ability to thrive in ambiguity and take action, building and executing operating playbooks from scratch.
Cross-functional experience driving alignment across Sales, Operations, Finance, and Product.

Nice To Haves

Experience in a high-growth company or startup environment.
Management consulting experience.
Experience using AI tools for analysis, reporting, and research.

Responsibilities

Design and execute strategies to improve core operational KPIs, including process improvements and new operating models.
Lead efforts to verticalize operational infrastructure and bring more of the transaction lifecycle in-house.
Partner with Operations, Finance, and Product to scope, build the case for, and deliver high-priority operational initiatives.
Work with the executive team and functional leaders to translate strategy into execution.
Serve as a right hand to Operations leadership and step in where the business needs support.
Bring outside frameworks and fresh thinking to advise Operations leadership on how the business runs.
Drive follow-through on action items from the WBR and other leadership meetings so decisions become shipped work.
Triage urgent issues and ambiguous requests, determining ownership and priority.
Handle work outside established job descriptions, including special research requests and setting up new processes.
Define and track important business metrics, including inventory turn time and cash conversion.
Build dashboards that provide teams with self-serve visibility into performance.
Investigate anomalies and trends to identify the causes behind performance results.
Own the Operations WBR end to end by gathering metrics, developing the narrative, and leading the meeting.
Update the WBR and KPI set as the business changes, retiring outdated metrics and adding metrics for new lines of business.