Specialist, Onboarding

Concentra•Addison, TX

3d•Onsite

About The Position

The Onboarding Specialist manages and supports the electronic onboarding process for a nationwide healthcare organization. This role ensures a smooth and compliant transition for new hires by coordinating background checks, drug screenings, licensure verifications, I-9 completion, and document compliance. The Onboarding Specialist works independently and collaboratively with internal teams and external vendors, the Specialist contributes to the efficiency, consistency, and overall quality of the onboarding experience.

Requirements

Minimum 1+ year(s) of HR experience in onboarding
Associate’s degree from an accredited college or university or equivalent education and experience
In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice-versa
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Minimum 1+ year(s) of HR experience in onboarding
Ability to manage sensitive and confidential information (HIPAA/PHI compliance
Working knowledge of federal and state employment laws and onboarding regulations
Previous experience with I-9 documentation and processing required
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Excellent written and verbal communication skills required
Outstanding customer service and professional interpersonal skills

Nice To Haves

Bachelor's degree is preferred
experience with applicant tracking systems (e.g., iCIMS) preferred

Responsibilities

Manage day-to-day activities of the electronic onboarding process to ensure compliance with federal and state employment laws and company policy
Serve as a primary contact for candidates, hiring managers, and internal teams, providing timely support and ensuring a positive onboarding experience
Coordinate and monitor third-party vendor processes, including background checks, drug testing, E-Verify, and credential verification; investigate and resolve discrepancies as needed
Identify and resolve onboarding issues; escalate compliance or operational concerns when appropriate
Collaborate with internal departments such as Implementation, Credentialing, and Field Support to ensure accurate and efficient onboarding workflows
Maintain and audit electronic personnel files to ensure readiness for regulatory or accreditation reviews
Support onboarding activities related to acquisitions, assisting in the accurate and timely integration of new employees
Participate in process improvement initiatives by identifying opportunities to enhance efficiency, consistency, and candidate experience
Assist in the creation, documentation, and maintenance of onboarding policies, standard operating procedures, and playbook materials to ensure consistent practices across the organization
Serve as a knowledgeable resource within the onboarding function, providing guidance and expertise on complex onboarding requirements
Manage additional onboarding-related tasks such as ID badge coordination and compliance documentation
Perform other related duties as assigned