Specialist of Poison Information Nurse or Pharmacist

Children's Hospital of Philadelphia•Philadelphia, PA

22d•$40 - $51•Onsite

About The Position

The Center for Public Health Readiness and Response (CPRR) promotes health and reduces harm related to public health threats for CHOP employees, patients, and our community by providing creative and reliable access to public health information when it's needed most. The CPRR is home to the region's Poison Control Center (PCC). PCCs offer free, confidential, expert medical advice 24 hours a day, seven days a week, provided by pharmacists, nurses, and physicians. On average, the PCC receives 200 calls each day. Through consultation, this role provides logical and concise evaluations of potential poisonings and treatment recommendations to the lay public and/or health care professionals, utilizing standard poison information resources. This is a pre-certified position and requires one to undergo extensive training in preparation for advancement. Usually operates under general guidance and direction. Shifts needed are days, evenings, and nights, 7 days per week. Weekends and holidays are rotating.

Requirements

Technical Diploma in Nursing or Pharmacy Required
Licensed Pharmacist (Pennsylvania) - Pennsylvania State Licensing Board - within 3 months - Required
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - within 3 months - Required
Intermediate proficiency with office software (Microsoft) including spreadsheet software (Excel)
Intermediate knowledge of relational databases
Excellent verbal and written communications skills
Strong critical thinking / problem-solving skills
Strong time management skills
Strong organizational skills
Strong analytic skills
Ability to maintain confidentiality and professionalism
Ability to work independently with minimal supervision
Ability to gather, analyze and make recommendations/decisions based on best practices
Ability to convey complex or technical information in an easy-to-understand manner
Ability to collaborate with stakeholders at all levels
Ability to be flexible and adaptable to change

Nice To Haves

Bachelor's Degree in Nursing or Pharmacy Preferred
At least one (1) year of poison control or information experience Preferred
At least one (1) year of clinical related experience in a hospital setting Preferred
Previous telephone triage experience Preferred
Intermediate knowledge medical terminology and diagnostics, therapeutic calculations, and comprehension of basic pharmacology preferred (Preferred proficiency)
Certified Specialist in Poison Information (CSPI) - American Association of Poison Control Centers (AAPCC) - - Preferred

Responsibilities

Obtain a complete and accurate exposure history and effectively triage human poisoning exposures reported from the public and health care professionals.
Demonstrate a working knowledge of the center’s electronic health record and accurately document all required information for each telephone consultation.
Adhere to documentation standards as outlined by both the department and America’s Poison Centers.
Maintain flexibility and adaptability in staffing a 24/7 emergency help line.
Develop and maintain a basic understanding of the principles of managing toxicological emergencies.
Adhere to current departmental protocols.
Maintain a courteous, reassuring, and helpful manner during interactions with callers.
Adopt an “employee first” or “patient first” mindset, ensuring that communication conveys readiness to help.
Adhere to HIPAA regulations as applicable to departmental standards.
Attempt to provide individuals with action-oriented resources for all cases.
Disengage politely from calls, particularly those who are seeking information not applicable to the services of the CPRR.
Role model professionalism and teamwork in all interactions.
Serve as a resource for peers within the department.
Ensure that care incorporates professional standards of practice and regulatory requirements.
Attend and participate in learning opportunities, such as departmental staff meetings, case conferences, grand rounds, and external offerings.
Actively participate in one of the CPRR department committees and completes assigned projects as assigned to committee members.
Work towards becoming a Certified Specialist of Poison Information (CSPI).
Participates in on-going continuing education as it relates to poisonings.
Assist with team projects/assignments to help improve contact center workflow and quality of services.
Provide surge preparation and coverage when needed and available.
Participate in promoting quality, efficient, and cost-effective care.
Identify opportunities for improvement and make recommendations.
Manage one’s own time to accomplish direct/indirect care in a cost-efficient manner.