Specialist Network Technology Support
About The Position
Provides operational support for a 24x7 Wi-Fi Network Operations Center for Large Permanent Venues and serves as a customer-facing resource for internal and external stakeholders in executive-level and high-profile customer environments. The position is responsible for supporting planning and installation activities, network incident management, trouble ticket administration, customer data requests, operational documentation, and initial fault isolation activities. This role requires the ability to assess customer issues, coordinate with appropriate support organizations, and contribute to effective daily network operations and successful transition into steady-state support.
Requirements
- 1+ years of related experience.
- Certification is required in some areas.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
- Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
- Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
- Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
- Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.
- Technical support for network platform issues, performing alarm monitoring, and assisting with the investigation and remediation of network faults.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
