Network Support Specialist

Winnebago Industries Inc • Nappanee, IN

3d • Onsite

About The Position

The Network Support Specialist helps keep Newmar’s technology environment reliable, secure, and well supported. This hands-on role focuses on network support, infrastructure projects, and technical support across office and manufacturing areas.

Requirements

• 1–3 years of experience in IT networking support or a related technical support role.
• Working knowledge of TCP/IP, DNS, DHCP, Cisco switching, and basic network configuration.
• Experience troubleshooting wired and wireless connectivity, Windows, hardware, Microsoft 365, Teams, and Office applications.
• Strong customer-service, communication, troubleshooting, and ownership skills.
• Ability to work independently, prioritize issues, and work hands-on in office and manufacturing environments.

Nice To Haves

• Degree in IT, Computer Science, Networking, or related field.
• CompTIA Network+ and/or A+ certification.
• Experience with Cisco Meraki, Palo Alto firewalls, Cisco ISE, network monitoring tools, routing, Wireshark, PowerShell, VoIP, or Microsoft 365 administration.

Responsibilities

• Troubleshoot wired and wireless network issues, including switches, VLANs, PoE, DNS, DHCP, and performance concerns.
• Support network equipment, wireless access points, cabling, Palo Alto firewalls, GlobalProtect VPN, and related infrastructure.
• Support network-connected manufacturing equipment, shop-floor PCs, conference room technology, and the VoIP platform.
• Deploy, replace, and upgrade network hardware and coordinate with vendors for cabling or infrastructure work.
• Maintain accurate network documentation, procedures, knowledge-base articles, and change records.
• Provide hands-on Tier 1/2 support for Windows, hardware, Microsoft 365, Teams, computer deployments, workstation moves, and onboarding.
• Deliver helpful, timely support while following issues through to resolution or appropriate escalation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree