Specialist, Marketing Operations

Travel + Leisure Co.•Orlando, FL

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. This multifaceted position will work across a variety of departments to manage tasks that support business growth and maintenance of existing programs. This role will serve as support specialist assisting the Manager and Director of Marketing Ops and working with Legal, CRM, IT, Training, Field Sales and Marketing, Corporate Marketing, Brand, Finance and Accounting to facilitate all steps in onboarding new vendor business including premiums, tour generation, mini-vacation sales and call transfer partnerships. This role is also responsible for maintaining, updating and optimizing all marketing materials that support the Inbound, Outbound, Face to Face and Vendor sales and service operations.

Requirements

Four year college degree
Exceptional communication and presentation skills, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely
Technical skills required to create proposals and find solutions to meet client requirements, such as using software programs and machines
Excellent organizational skills to meet goals and set priorities
Ability to work with cross-functional teams
Ability to analyze data to make decisions
Strong time management skills, self-disciplined
Positive attitude, motivated, well spoken
Ability to adapt to changing business needs
Computer skills including very proficient in Microsoft Office Suite with strength in Excel, Word and PowerPoint.
Salesforce knowledge – the Journey Offers Platform resides in Salesforce.
Minimum of 2 years managing partnerships or business operations experience.

Nice To Haves

Company/Industry experience/knowledge a plus, including proficient knowledge of products, operations and company positioning including strategic business drivers and frameworks.
Hospitality networking industry background preferred.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Offer management including offer creation, legal submissions and all internal processes to provide marketing scripts, fulfillment letters and offers to the sales teams. (30% time)
Manage the intake process for new vendors that need to complete the Vendor Assessment Process, liaise with cross functional teams to navigate vendor from intake to approval. (30% time)
Manage the intake process for Journey Offers system enhancements, coordinate various teams to capture requirements for IT to build the stories and prioritize the work. (15% time)
Coordinate with the CRM to facilitate the build of all offers in Journey to support Corporate Marketing, vendor programs and the marketing website. (15% time)
Provide support to leadership team as needed to work on research projects to further drive business development. (10% time)

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program