Specialist, Logistics (LTL)

RXO, Inc. • Chicago, IL

9d • $50,000 • Onsite

About The Position

LTL Logistics Specialists manage daily operations for our managed accounts, including coordinating and tracking shipments, handling freight classification and pricing for quotes, and building relationships with carriers and customer contacts. They ensure profitability by selecting optimal carriers and service levels, resolving shipment issues, while upholding our high level of service.

Requirements

• Understanding of LTL logistics operations.
• Ability to coordinate and track shipments.
• Skill in freight classification and pricing for quotes.
• Experience building relationships with carriers and customer contacts.
• Ability to ensure profitability by selecting optimal carriers and service levels.
• Proficiency in resolving shipment issues.
• Commitment to upholding a high level of service.
• Understanding of customer growth strategies, goals, and contractual agreements.
• Ability to monitor load boards and ensure loads are covered and serviced.
• Effective and punctual communication skills with internal teams and external customers.
• Knowledge of industry standards and regulations for freight classification and pricing.
• Problem-solving skills to identify and resolve shipment issues.
• Ability to develop strong working relationships with customer contacts and facilities.
• Team player mentality with the ability to foster internal relationships with carrier representatives, managers, and sales teams.
• Ability to identify customers suited for customer-specific pricing.

Responsibilities

• Execute daily operations for assigned accounts, understanding their growth strategies, goals, and contractual agreements.
• Track all customer shipments, monitor assigned portion of the load board, and ensure all loads are covered and serviced properly.
• Communicate effectively and punctually with both internal teams and external customers, using the appropriate channels.
• Handle freight classification, provide accurate pricing for quote requests, and ensure compliance with industry standards and regulations.
• Identify, communicate, and resolve any issues related to shipments, including delays, discrepancies, or damages, to ensure smooth operations.
• Develop strong working relationships with customer contacts and facilities.
• Foster internal relationships with carrier representatives, managers, and sales teams, and contribute as a team player.
• Identify whether customers with heavy and/or consistent freight volume would be suited for possible customer-specific pricing.

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed