Specialist - Loan Resolutions Foreclosure/REO

TDECU • Post Oak, MO

4d • Onsite

About The Position

In a call center environment, provides assistance and in-depth troubleshooting for members to retain their homes and/or coordinate a graceful exit.

Requirements

• High school diploma or GED required
• Two to three years of previous collections/loan resolutions experience, customer service, or sales experience is highly preferred.
• Strong understanding of foreclosure and/or real estate process
• Desire to help people
• Provide guidance in aiding to determine if a member is eligible for assistance in the Home Affordable Unemployment Program (HAUP), the Home Affordable Modification Program (HAMP), or the Home Affordable Foreclosure Alternatives Program (HAFA).
• Professional telephone manner
• Strong negotiation skills
• Strong listening skills
• Able to defuse high-tension situations confidently, effectively and professional
• Ability to navigate quickly within various computer programs.
• Possess a strong knowledge of all foreclosure and REO requirements.
• Regular attendance is an essential function of this position. This means that the employee is required to report to work on time and must remain available to clients during scheduled hours.
• This position requires face-to-face interaction in person or by telephone and e-mail with members, clients, and vendors.

Nice To Haves

• Associates degree preferred or equivalent mix of education and collections experience.

Responsibilities

• Develop viable solutions with member to keep them in their homes.
• Serve as the main point of contact for foreclosure attorney.
• Manage foreclosure case timeline in accordance with TDECU policy.
• Managing assignment of foreclosed property to realtor and all required property maintenance.
• Review real estate contracts and present offers to Senior Management.
• Review foreclosure invoices for accuracy and payment.
• Managing assignments of foreclosed property sent to attorney and all invoices received.
• Produces daily, weekly, and monthly reporting require for Loan Resolutions, Senior Leadership, Finance Department, and Government Agencies.
• Work with member for completion of Loss Mitigation packet, to determine qualification of deferment, forbearance, or appropriate workout options.
• Perform document processing and workflow in system of record.
• Perform PMI delinquent account reporting and claim processing.

Benefits

• The original $35 loan has turned into over $4 billion in assets today that continue to improve our 348,000 Members' lives by helping them get what they need to achieve their financial needs and dreams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED